Update,It ended up being a junk pack.It took me about a week and a half to get a new pack back.Never,offered to reimburse me for the money i had to pay to ship it back to them ($20.00).The battery pack has been all right so far.But as far as customer service goes,I would have to say it really wasnt worth purchasing the battery pack and i definately would not buy from them again.So buy at own risk!