For assistance:
[email protected]
[email protected]
Many times the problem you are experiencing will have an easy fix and you will not need to return your product for service. Unless you include the info below, we may not be able to assist you by email. Please email
[email protected] with your question,
Our regular CS/Tech Support hours can be located here. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:
Novak Instruction Downloads
Please make your initial email as detailed as possible. Include:
~ speed control (brand/model)
~ motor (brand/wind)
~ number/type of cells
~ battery, brand (c rating/capacity
~ rotor (old/new)
~ connectors used
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ warranty claim? Include serial numbers
~ lipo cut-off, on/off
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: water damage, corrosive chemical sprays, excess heat, etc
The more information you provide in your first email, the more quickly tech support can offer you assistance; without this information, diagnosing your problem is practically impossible.
Video: How to Clean Your BL Motor
Originally Posted by
fantomdude
Hey guys Im just getting back into electric racing and I have a havok pro and pro sc. they have been flawless tell yesterday my pro started acting up, but anyway. I'm still in the world of brushes and diods. so could some one tell me what happens when the motor "cogs".
Thanks