Originally Posted by
speedybill
I am the owner of the Hobby Shop Jay was talking about
I wasn't going to bring my 'issues' with Novak in the open,
NOVAK TWO, you may check with 'Brent" about our short conversation on Feb 9th and the email he responded to.
I don't work in CS and do not have direct access to CS data or Tech Support communications. if you wish to PM me about problems or need assistance, I can help. Customer service and management were notified immediately concerning the issue up-thread; I can assist in resolving any additional problems. Our CS manager responded to me immediately, and is willing to work with your customer to get this sorted out.