Originally Posted by
JLock
Stories like this is why you should support your good local hobby shop(s) in your area. They have comparable equipment, parts support, and good relations with their distributors in case there are issues like what you describe. Now, not all areas have good LHS's, but if you do have one or find one, if you support them, they will support you.
It's hard to justify buying large, expensive items in a local hobby store. You can save so much money online. The only way I buy large ticket items in local shops is if they match online prices or if they are reasonably close in price.
is Nitrotek a UK site? That's the only one I found using Google. Shame on them!