I pre-ordered and paid upfront for an FS Racing Monster Truck from the Nitrotek website back at the beginning of November 2010 with the assurance that pre-ordering and paying for the item in advance would guarantee the item would be received in time for Xmas 2010. I even contacted them throughout this waiting period to get updates and every time was assured that my item would be with me before Xmas.
After waiting for a month with constant assurances they send me the wrong item!!
I contacted them again and they were completely unwilling to help me, even when I explained again this was a Xmas present for a young child who would be devastated if they did not receive the item on Xmas morning.
They just said we don't have the item and there is nothing we can do!!

Thanks for nothing Nitrotek!! You have left a small child very upset this Xmas!!

My advice to anyone considering buying an item from Nitrotek would be DON'T DO IT!!!!!

Their customer service is non-existent and they have no interest in the customer or order once they have their money!!