This is a little off topic but WAY too many people will simply send an e-mail and sit infront of a screen refreshing thier in box and then bitch because nothings happening. Wake up people, over 100 years ago a guy invented this thing called the PHONE! And as far as I know they still work. If you want help, CALL. Don't mean to bitch but honestly it's still the fastest and easiest way to resolve a problem.
And you can't beat Novak for CS!!