Having poor customer service does surprise me. I have had nothing but great, fast, and easy customer support from Novak. I cannot say the same about most of the others.

Don't let the sponsorship fool you, I just signed with them this week. Novak was my first choice to try to get a sponsorship because of their customer service, quality of product, and upgrade program. I have raced with Novak since I started, and I have nothing but great things to say. I chose them as much as they chose me. Not just a shameless sponsor plug.