I LIKE CAPS LOL....but all seriousness i have emailed several times and they did email me back with a responce, but that has been 3 weeks ago i have tried a few times since ... still no cases or responce ...Man i just want to buy a set of cases LOL.... And yes over the years they have been great but i was just wondering if any body else are having issues because they are normally great... plus i see they are looking for customer service positions !!!!!