I have posted on this forum for many years and receive PMs from customers regularly. If I had been notified in a timely fashion, I would have researched the transaction and helped this customer get the products he ordered.

As I said---all orders for distributed Novak products are shipped by Hobby Shops around the country; we only ship Novak Exclusive products. Shopatron is a store interface---all orders received for currently distributed products are shipped by Hobby Retailers. This gives those dealers an opportunity to fill additional orders for Novak items that they may not receive from their local customers.