Here is a link to all of Novak's International distributors:

TeamNovak International Distributors

Please note that we have a distributor in Singapore authorized to offer Novak customers the same warranty/non-warranty service we offer domestically. Often, customers do not want to purchase Novak products from these local dealers/distributors, who take care of these after-market CS problems.

So, when customers from other countries return items to us---here in the US---we offer full warranty and non-warranty service on the returns. However, we do not pay shipping charges. We have authorized our International Distributors to Market/Sell/Service Novak products in their markets so that their customers do not incur high shipping charges.

TeamNovak Customer Service Policies