Some Havoc Pros require the update; although there can be problems caused by certain cheap radios (receivers) that create other issues. All Havoc Pros that come in for service get the update at NC. But, as with all escs, there may be esc damage unrelated to the firmware.
All of our return forms are linked to the Customer Service page noted above and in my signature. If you are unsure about returning items for service, email first:
Because I am not part of Novak's technical support group, I suggest you email
[email protected] with your question,
Our regular CS/Tech Support hours can be located here. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:
Novak Instruction Downloads
Trouble-shooting TeamNovak's One Touch™ Speed Controls
Please make your initial email as detailed as possible. Include:
~ speed control (brand/model)
~ motor (brand/wind)
~ number/type of cells
~ battery, brand (c rating/capacity
~ rotor (old/new)
~ connectors used
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ warranty claim?
~ lipo cut-off, on/off
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: water damage, corrosive chemical sprays, excess heat, etc
The more information you provide in your first email, the more quickly tech support can offer you assistance.