Originally Posted by
dnebout
You bring up feedback which is something I believe has gotten out of hand, almost like tipping at restaurants. Neutral feedback should be for a normal transaction like normal pay time (3 days), normal shipping time (1.5 week) and shipped as described. Excellent feedback should be for fast payers, fast shipping and better than expected condition. This person does not qualify for neutral feedback in my opinion.
Interesting point. Having been a member of ebay since 2001, I too feel that the Positive / Neutral / Negative rating system should be more like the one you stated. Unfortunately, most people don't view it like this. Most people look at a sellers feedback and become suspicious if they see any neutrals or negatives. Just because you think that this is the way it should be done does not mean that you should tarnish someones reputation over it.
In the case of this transaction, you received a refund. In the end, he made the situation right by issuing a full refund. Either leave positive feedback or don't leave any feedback. I'd recommend the latter....