Mr. MadRussian you need to calm down and abstain from further inflaming the situation.
I know Jeff, the owner of Team Helotes, and will assure you he is a stand up guy who will not scam people. As much as I can glean from this situation, a package has gone missing, as happens with international shipping, and the customer is of course rightly upset.
Give Jeff a chance to sort it out and I am sure all will be made right. As far as these being accusations, the only one making accusations are the peanut gallery.