TY busts his ass all day long. The amount of "service" or "tech" questions via email can be obsurd at times. Anything from a service request for an RA# to what pinion gear to run on my %^&))W car, yes no motor listed, no battery used info,etc etc.
Each email can take a few minutes, some only a few seconds to read. Either way though they all get answered.
Ty also is one of our major testers at Tekin. SO there are times where he's on the track for hours at a time.
There are times where even the phone system is overloaded with calls. Each day is different.
Bottom line is that we're here to help as best we can. Giving out an honest answer may not be to your liking, but at least it was honest.