Good of you to leave your personal opinion out of it. We will work to help jackster resolve his problems. He can seek additional assistance from our tech guys and I will see what I can do for him.
Is Novak perfect? No. But, I have read and heard "horror stories" about every manufacturer's customer service and tech support, so singling out Novak is pretty pointless. We offer many Service Options for our customers and most customers realize that we are here to resolve problems.
Our Service Options are the most comprehensive and efficient programs in the hobby industry. We even offer our customers
upgrade paths for obsolete, no longer manufactured, Novak products. (bottom of page)
Three Novak reps post here, on this forum, regularly, so PMing us with problems gets speedy assistance.
Originally Posted by
Neu_Racer
I will leave my personal opinions out of it because nobody that likes Novak wants to hear it anyway.
BUT, any motor that needs to have the whole thing replaced just because the motor sensor wire is bad is crap. Buy a $75 motor to fix a $5 wire???
I've had and seen many Novaks go up in smoke. Including one that burned an Ofna LX Brushless conversion to the ground.
I was offered a "refurbished" POS for 1/2 the cost of buying a brand new one.
I've seen only 1 Castle ESC go up in smoke. The first batch of the V3s that came out last year. Running 6S in a Revo on an indoor track.
Belonged to a good buddy. He called Castle understandably pissed. They had a brand new one (NOT REFURBISHED) to his front door 48 hours later on just his word that he would send the burnt one back. When it arrived he hadn't even pulled the burnt one out of the Revo yet. Anyone have a story of Novak doing something even close?