SMC sure had the best reputation in lipo for a while, but it seems many folks are unhappy lately. The fact that they are not on here anymore just makes it worse in my opinion.
Lots of people seem to be happy with the Orion packs around here, but of course price is steep on those.

Myself I like the Hobbycity Lipos. I dont even worry about customer service because they are so cheap if I have to buy another I still save money. I have not had to buy another, out of the 12 packs I have of various sizes they all perform as well or better than my Reedy and SMC packs. I think there is a good reason they are gaining a big following. But, some guys want the good customer service of a bigger company and thats totally understandable.