that sucks. i think the company is still responsible for what has happened. that steven guy was a torco employee and respresented torco at the time of the incident, therefore, torco is responsible for what has occurred. just cause the employee quits, it doesn't mean they're off the hook. that's how it is with any company. if you bought a dell computer that broke and spoke to a tech support guy saying "hey we'll replace it" then he quits the next day, does that mean dell no longer has to replace your computer? .. umm no. still entitled to that replacement.