R/C Tech Forums - View Single Post - Team Associated's "Excellent" Customer Service

09-03-2009, 09:10 AM

#29

Rick Hohwart

Tech Elite

Join Date: Sep 2003

Posts: 4,004

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Quote:

Originally Posted by Armaan

So, I'm looking to buy a part for my RC8, namely, composite shock caps for the 16mm big bore Associated shocks.

I call up AE at 949-544-7500, and press "3".

I end up talking to "Port", who sounds like he sure doesn't like his job.

I ask him for the part number for the composite caps, and he gives it to me. I type the number into google and nothing registers. I ask him "do you know where I can buy these?".

His response: I sure don't.

Fantastic.

There is no excuse for being treated poorly. But in the guy's defense, there is no way that he could know exactly where any single AE part can be purchased. He can tell you which stores stock AE parts, but there is no way he could tell you exactly where you would be able to find the part# requested.

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