people need to learn to use a telephone, there was a reason it was invented.

email is very effective, but not nearly as effective as a telephone when reguarding immediate service granted the service provider has telephone service support, i know some dont.

but if i need assistance, and im waiting days, weeks, months for a reply on email, something would have to be wrong with me.

if i dont hear back within a day, im the phone with the defensive attitude prepared for war if need be.

when i pay for something and it fails, which it has, i want a quick turn around time for a repair/replacement.

i understand things happen, but when you have a good service provider, then things will go well.

and this happened with maxamps. i ordered a 1720mah saddle pack for my exotek rc18t, and upon arrival, the balance tab did not work.

so instead of emailing, i called right away, got an rma number(i think-it was a while back) and sent it in and a week later, i had it back, problem solved.

moral of my little story........PICK UP THE PHONE AND CALL.