well hear is the up date on my fan I just got it the mail to day
from Venom just like Paul Susbauer in customer service said I first
emailed them on a Sunday the 28 of June and I got a email back
the next day on Monday morning wanting my address so he could
send me a new fan I got to day 10 days from my first email
so yes that is good customer service at least for me the experience
has been a positive one