I can't recall what the parts in question were...turnbuckles as you said..but they weren't supposed to be there...antenna was missing...and a couple other things...

again..if they weren't supposed to be there Speedmerchant should do a better job of letting it be known what IS included and what will be required.

I didn't see the parts that were missing or not included as a problem. If it REALLY bothered me I wouldn't have bought a carpet knife

The support of both companies was very good from my understanding. I was able to call CRC leading up to my purchase to inquire about some questions I had on the kit and the upcoming version 3.2....

I also called Speed Merchant..hoping to find out if they had a full-dress kit in the works similar to CRC's Bloody Knife...but all I got was an answering machine each time I'd try to call and never a returned phone call

The LHS that is stocking Speedmerchant seems to be able to contact them...I wasn't.

Oh well...My next car may still be a Speedmerchant...they are a fine looking ride...but for now I'll beat on my CRC