You have to give people a chance to explain what happend before you go off on a public forum, Im sure Sam would have taken care of it if you had given him a chance. This seems to be all on UPS, they are the ones that handle the package after Sam gives it to them. Once the package leaves Sam's hands, whatever hapens to it is not his fault. I've never had a problem with a any shipment from Kamikaze, they have always been helpfull to me.