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Old 04-04-2009 | 03:34 PM
  #6298  
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mfrosty
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Originally Posted by 22Racer
Racefactor is the Usa importer, Russell has dealers that sell the products. As a dealer I have had no problem getting ahold of Russell.

You want to see a joke read this!
http://www.rctech.net/forum/nitro-of...my-engine.html

Rex
That's pretty damn childish, you will be getting no business from me I can tell you that. And yes Race Factor is quite the joke. My LHS was complaining that they cannot get a hold of Russel and he's not returning their calls. How is this good business practice? They're trying to order a 2047 pipe for me. Looks like I'll have to order that overseas too. If he couldn't handle being the US distributor for GO he never should have taken on the project. His first priority should be parts availability for his US customers not getting as many engines for EB Mods and screw everyone else.

Maybe you're special and you can get parts and get him to answer your calls and emails, but what about everyone else? Don't they deserve the same customer service that you're getting?

Just my .02

I love GO engines, but the lack of US availability of engines and parts will ensure my next mill is a Nova.

Last edited by mfrosty; 04-04-2009 at 03:46 PM.
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