Originally Posted by
NovakTwo
If you are wondering about after market support,
Novak has the most comprehensive service-exchange-upgrade options in the industry. Our tech support/customer service staff is always available for assistance with application questions. For example, you can return any old GTB and exchange it for any other GTB version for a fixed price. The same type of exchange policy covers our motors.
We monitor the R/C forums to offer advice and links to help posters get answers to product questions. We design our products with user repairability and upgradeability in mind:
we also make a wide range of repair parts and accessories available, both at retail and on our web site. There are 3 Novak reps who post regularly, here on R/C Tech. You can PM me personally with private questions.
We manufacture and remanufacture all of our products here at our factory in Irvine, so that there are no serious delays in handling either warranty or non-warranty service requests. The brushless motor technology adopted world-wide for racing was developed, here, by Novak's Engineering team. Novak's designers have over 30 years experience creating products for electric racing and designing efficient customer service policies.
im not saying anything bad about the cs from novak. it is great and there is no better way to say it. i stayed with orange for awhile just because of the cs.
but what has swayed me away is the lack of innovation lately. the gtb is old, big and slow! it was slow in 2007! when i was at the us indoor champs 2007 i overheard many novak guys were running temps of 240 (on the speedie) to keep up with the lrps. i know they were getting custom gtb for a fact without the temp logic to shut em off. thats not the way to sell stuff to me, make it so i cant keep up with the controller i have but, win races by modding out. i understand prototypes. but it was a regular gtb 2 YEARS ago without the temp logic.
it 2009 and we dont have removable sensor harness's on our spec motors and no timing adjustment on the speedo. and its still HUGE!
i have been running the tekin stuff for sometime now and LOVE the support they give, so while you support if great, someone with better products is doing cs as good or better.
btw the ballistic motors look great and i love the placement of the sensor plug, but i rarely race mod, and dont plan on buying one.