My missing order goes right back to July '08 and to this day in have never received either a refund or the goods. Fortunatly it was only a set of Sorex tyres.
There were no replies to any emails I sent or messages left on the phone. Finally I raised a dispute with PayPal and after a good amount of time all I got was a sorry message from them saying something like, due to a lack of funds in the Fitzpatrick Models account there was nothing they could do. End of...
As I say I am only £25 out of pocket.