i'll try to have a word with him tomorrow. I agree, these things should not happen and im sure he's doing what he can.
Reporting him to Schumacher/Speed Passion etc will be a waste of time.
Unfortunately its not their problem, if anything it benefits Schumacher as you can order from them directly cutting out the middle man.
I believe john still uses Royal Mail for International orders, and i know from experience that it takes a long time, some of my parcels took 45 days to appear at their destination which forced me to use DHL.
If you open a Paypal dispute, the seller has 10 days to respond, if there is no response there is an automatic refund.
John is still recovering from being subject to fraud and needs a little patience.
Can we keep this civilised, there is no need for threats.