Hello again!

Yesterday my friend and me try to open dispute with fitzpatrick models on paypal but we really didnt understand:

Nowhere we could see that dispute is opened, the only choice that paypal gave us was escalate dispute to a claim.

Can anyone help?
Should we escalate dispute to a claim directly?

Best regards,

Borut


P.S. "Nick Priest" you offered your help regarding fitzpatrick models, so please help!