I'm sorry if your e-mail was overlooked. But we do have a phone number that is toll free 1-888-654-4450. You could easily call that if e-mails are not working. And yes sometimes e-mails don't get through junk filters so it's possible that has happened. As far as you contacting me you did so on Saturday by e-mail at which I responded back in less than 15 minutes of me getting that e-mail. It's now Monday and you haven't responded back to my e-mail. Makes me think that you might have an e-mail issue. If that is the case and you didn't get my e-mail asking some basic questions so I can try to help, then I would suggest you call into the shop and speak with one of our staff so we can take care of your issue.
Best regards,
Jason