Integy has the worst and next to nil customer service of anyone. On top of that, they don't seem to care one bit either.

Face it, buy another charger to use now and sell your Integy charger when it comes back, It will eventually get repaired or replaced, but when is the real question.

I used to buy Integy until I bumped into their customer service, but not anymore, there's plenty better on the market.