Originally Posted by
balistic
I have seen this before; some people can under no amount of effort be made happy. the solution we apply is simple, if we bend over backwards to make it right and can't the guy is invited to not come back. And you, I would black list in a heart beat.
I have a much better opinion of MaxAmps policy after reading this thread, thank you for exposing the lengths they will go to work with an irate customer who would rather flame them than get what he paid for.
I just read through the thread as well and see both sides of the story and although I agree the words were a little harsh I need to lean towards the customer on this one due to multiple mistakes being made for this one order.
Another aspect is the expectation of superior service due to the high cost of the product. For some of the most expensive lipo batteries on the market it is reasonable to expect great service and although one mistake will be tolerated by most customers the follow-up mistakes on the same order would tipped the scales towards the customer. I agree the language was harsh and is no way for a customer to manage a vendor but overall I give the benefit of the doubt to the customer provided he was honest throughout the process.
Disclaimer: I have never ordered from MaxAmps, I order my batteries from Thunder Power due to quality product, aggressive pricing and the fact that a decent warranty is included with the product.