Originally Posted by
Advil
Dear HB USA Online,
You guys really need to fix your website. To place an order on Tuesday and get a "your order was cancelled because" on Friday morning (your email was sent after 5pm on Thursday) is very dissapointing. If you really want your customers to utilize your website to access HB parts you need to make it more user friendly and "step it up" when processing orders. Good luck to you and yours as I will be utilizing other methods (RC Market etc.) to get parts for my HB Cyclone. I love the car but to be frank....the parts support is poor here in the U.S. I guess my dollars are going to HK.
Good Luck,
Art Davenport
I know how you feel. I placed an order last week (HB's site) it was cancelled wasn't their fault it was mine. Least they could have done was call to fix the problem on the payment method. I re-ordered yesterday also placed a order with RC Mart yesterday on the stuff HB USA didn't have. See which one gets here first.