Originally Posted by
Victory Side
Well I liked my novak, but the replacement 45% deal i dont think so. Till you ship it back they charge you all the back door charges and you can almost get a new motor a lot quicker and I mean a lot quicker. Novak great motors but the replacement is ok.
Sending one motor back can be costly if upgrading the motor or exchanging for a different winding. Replacing a dead motor is well worth it.
I just recently sent in two motors. 10.5 and 3.5, both completely dead from user error and rotor failure. About two weeks later, I had two motors back in hand.
I did an direct exhange for the 10.5 and Swapped the 3.5 for a 6.5. My bill was $95 total inculding shipping or $48 a motor. Novaks exhange service makes sense to me. I had two completely dead motors that needed replaced and I saved $70 compared to buying new at $80 a piece.
If you don't like Novak's customer service, then mail me your dead motors. I'll even pay the shipping.