I have had the same experience with slow processing. My first oder was a few moths back, I order two packs and a charger and it took 9 days before they shipped it. I got an apology and was assured that this was not a common thing. I order another battery not long ago and this time it took 8 days and an email before it finally got shipped.

I have no problem when shipping (the carrier) is slow but it shouldn't take that long to box something up and send it out.