Brad,

We did get your email and Clint responded to it right away, yesterday when it arrived. It is my understanding that you ordered a pack, an adapter, and a free DVD. In the rush to get this out, the guys missed the free DVD and the adapter. I understand that this is frustrating. Its frustrating for us too. We both want the same thing.

We paid for your shipping due to the delay. We would be happy to refund your money if you would like to send the pack back. Or we can rush out the adapter and the free DVD to you. Just let us know which way you would like us to go.

I can assure you that we are here to help and we both want the same thing.

I don't think that "utterly pathetic" and "absolutely disgusting" is a fair way to describe a company that is doing our very best to make you a happy customer, giving you free express overseas shipping($44), and that you are speaking directly with the CEO regarding your order. I would appreciate you giving us the same respect that we are giving you. Everyone makes mistakes. We are doing are best to fix this mistake for you.

Best Regards,

Austin