HMMMM...... I've never heard of anyone having any problems like that with them before. I use them and have for some time now and I know alot of others who do and EVERYONE is MORE than satisfied with them and there service. Just be patient and give them a call monday morning and they'll get it straightened out for you. I dont think you'll be getting any response on the 4 of july most people have taken a few days off for the holiday.