I had a shocking experience with them a few years ago - bought a comm lathe that was "in stock" only to find out that they didn't have it.
They offered me another brand instead which I accepted - when it turned up it was stuffed - definately 2nd hand - all dirty and with parts missing.
I presume it was one they perhaps used at their shop?
Anyway, after many nasty emails (and constantly slanging them off here on rc tech) they finally refunded me the purchase price plus all the shipping costs about 2 months later.
It was quite an ordeal and I haven't bought from them since.