Yes, serpent is failing for their packaging and manufacturing. Part 801172 the battery connector is suppost to come with the front and rear mounting hardware. I order it and guess what, it only comes with the front....it's missing the rear which I need! Robert from Ashford is luckily sorting that out with serpent and I expect a replacement soon. I hope this is not in haste of rushing to meet demands...there are starting to be many carless errors!
Thanks.
John