Also depends on the store, if it's a store that prides itself on service they may do the right thing and help a newbie, if it's a commercial money making operation and little more (aka like in WA) expect to pay big $$ for a repair, Perth Hobby Centre won't even repair an RC unless you bought it from them, so that's the other end of the scale, remember it's all corporate greed, just like some mechanics, same deal, hello sucker, how can I rob you?