Just wanted to post the full results of my dealings with John at team Scream.
After he contacted me the first time, we've had two phone conversations concerning my order. Not only did he resend the order (the first one was lost by usps) he sweetened the pot by throwing in additional merchandice! I never asked for these things or for anything for my waiting. He offered one item, then sent two! I was just looking for another place to buy parts for my scapel. John, you've made a customer for life! I'll check you first. Thanks again for going WAY further than you had too! The rc industry needs more like you! Be Blessed, Rick