http://www.rctech.net/forum/showpost...&postcount=141
April 24, 2006
Dear All Dealers:
We would first like to apologize for the delay in delivering the Ninja engines and parts.
We are also very sorry to inform you that it is highly likely that some of .21 on-road engines may have defective parts. For this reason, we are suspending all sales of .21 on-road engines until the engine is at maximum quality. GRP and Mugen Seiki have already started to inspect this matter.
As some of you may have heard, we have started the distribution of Ninja products in the Asian and European market. However, the same procedure will be taken worldwide, and the sales of .21 on-road engines will be stopped and inventory will be held until further notice. As of engines that have already been sold to customers we are asking to please explain to them to either give a refund or exchange them for new engines, for any engines returned for malfunctioning and not due to mishandling of the product.
This is truly a very difficult decision for us; however, we believe it is very important in order to provide the highest quality product and receive maximum customer satisfaction.
From now on, we guarantee you that we will do our best to support you if you have any problems or claims regarding the .21 off road engine, .12 engine, .28 engines, and the other Ninja products.
We are very sorry for your inconvenience.
We thank you for your understanding and patience.
Sincerely,
Shoji Murayama
President
MUGEN SEIKI CO., LTD.
Kristopher Moore
President
MUGEN SEIKI RACING, LTD.
Maurizio Gandini
President
GRP srl