I think he just stated his observations. From my observations at big races I attended, many of the factory teams are not too willing to assist non-team drivers. At the sedan nationals in Texas last year, Kyosho was really bad about that. In fact, they set up their area well away from everyone else and was not very friendly towards many at the event. I know that it is a case-by-case thing, but many of the people associated with these factory teams have not come across to be the most friendly and helpful individuals when approached (when they are not busy in their pit areas)