Originally Posted by OffRoadJunkie

I agree. That Brian guy seems a little arrogant in his responses. That customers reply didn't sound unreasonable at all. You have a company that brags about supporting it's racers, but you can't even get them the product in a reasonable time or respond in a professional way. I get he's busy, but that should be a disclosure right before checking out. "Due to the high volume of sales, please expect a delivery time of up to 3 weeks. Your patience will be greatly appreciated."

With that guy's feedback, Brian probably lost a couple dozen customers due to the fear of being scammed.