Originally Posted by
youngrigo
The only problem i see is that when asked to "PLEASE send me my money back" the only response if the product hasn't shipped should be "YES absolutely". Afterwards if Brian doesn't want him on the team anymore he has the right to kick him out. But to say your only option is A) Patience or B) Get kicked out.... I have a problem with that.
Either ship the guys things out or refund him his money if you cant ship it out because you're to busy. Its honestly pretty simple and it would have never came to this.... My .02
I agree. That Brian guy seems a little arrogant in his responses. That customers reply didn't sound unreasonable at all. You have a company that brags about supporting it's racers, but you can't even get them the product in a reasonable time or respond in a professional way. I get he's busy, but that should be a disclosure right before checking out.
"Due to the high volume of sales, please expect a delivery time of up to 3 weeks. Your patience will be greatly appreciated."
With that guy's feedback, Brian probably lost a couple dozen customers due to the fear of being scammed.