Originally Posted by
whitrzac
Work with the shipping company that sent it in the first place. They should have had insurance on it.
File a chargeback with your credit card company.
Have you tried using heat? Cloths iron, etc
If all else fails, cut it into little squares and send it back piece by piece. There's no reason for any manufacture to be a **** about something like this.
Thanks for the advice. We could try ironing, but we are talking about 200 ft. of carpet. But, it might come to that. Besides the fact that we have to ship it back, we have specific instructions how to roll, label it, etc. Asking for their shipper is a good idea.