Originally Posted by
wareagle84
Return it to the store/website you purchased it from as defective/damaged merchandise. If necessary explain to them or even send them a picture of your voltage readings as proof. Chances are GensAce won't mess with a return directly to them anyways, unless you purchased it directly from them.
Sounds like this battery is either just a manufacture defect (it can happen to any battery regardless of brand), or this battery has been sitting around in a warehouse or store shelf so long the voltage dropped to unsafe levels in the 1 cell. Even if you can get it to charge, that cell is bad and you'll never be satisfied with the battery's performance. Not to mention it's unsafe having LiPo with damaged cells hanging around.
But its OK to send this back via a truck or (God forbid) airplane. Come on people, sending a damaged LiPo is probably the worst thing you can do consciously. Its best to contact the manufacturer of the product and determine how they want to proceed. Last bad Lipo I had they didn't want it returned no matter what and simply replaced it. The picture route is the best practice, no doubt.
Putting a unstable Lipo on a plane just isn't good.