I understand your point. Having bought 2 in the last 4 months, a Reventon S and a Reventon Stock Club here is my feedback.

Both work as advertised and the PC programming software works just fine if you install the correct drivers. I even got it to work with Windows 10. No issues. So far I haven't had any complaints. I recently acquired a 1/8th buggy and while looking for an ESC I looked in their direction only to find that while they may have once had a presence in that area they no longer seem to be supporting that line and what they did have in 1/8 came across as leftovers. As a whole it seems their product line/presence is shrinking but that is my observation and may be far from the truth.

It's disappointing to think they've let their customer service fall so far. As a fan of their products I hope they can pull it together.