Originally Posted by Randy_Pike

Let me clear a few things up. Yes RSX has undergone a small surface
mount component change. Anytime something like this occurs, it slows
down production as well means we need to thoroughly test the new part
to assure the performance is exactly as expected. This takes time as
I'm sure you can understand. This time unfortunately occurred during
the holiday season, so it took longer than normal.

That being said, units are back in production and we do not expect
any future delays at this time. To answer your question of "are you charging us for these repairs that really not any fault of the customer?" We always stand behind our products, period. This particular component has nothing to do with a product failure. IF the component(s) that caused your failure for example are no fault of your own, it's use, etc then yes those are warrant-able under the 120 day period, or at our discretion outside that period.

I hope this helps clear things up.