Randy,

I spoke with Jeremy in customer service. He told me you guys need to make some improvements and hardware updates. He said that you guys were waiting on parts and it cause a production backup. I am very understanding of these types of things. Being a Caterpillar salesman I have backups in my shop and ask for the patience and understanding of my customers. The one thing that is imperative to them understanding is good communication. Nobody ever contacted any of us with outstanding repairs. I had planned to let it go to about the 2 month mark before I contacted you. The holidays cause delays in production and shipping for everyone and I was giving time for that. That being said, I have another RSX that shut down on me and the. Started working again last weekend. Now that I know there are hardware issues and updates that need to be performed I am definitely going to send it in. My question is this; are you charging us for these repairs that areally not any fault of the customer? We are already out on shipping. Thanks for your response. -Wise Sullivan