Originally Posted by
8ight-e
Understood, but due to the timing I'm in the block of highly likely to be bad versions and they wont simply replace known issues parts even w/ receipts and kit details. I have to break my part first, then have to not be able to race while I pay to ship them a bad part and wait for it to be shipped back and yes I have to pay to have it shipped to me as well. It doesn't cost me much more to just buy the good parts, and then I have piece of mind and I don't have to miss run time.
I've come to terms with what to expect for customer service w/ Tekno. My brand new Tekno ET48 has outdrives that show more wear after a few hours of use (visible cups) than my losi parts did after a full year of racing. The best Tekno would do is make me rip my vehicle apart, leaving me w/o a vehicle, pay to ship them the defective (new) part, then they will give me a 50% credit for more new parts to replace the defective new parts and yes I also get to pay them to ship me my parts as well. Good stuff.
Wow never had any issues like that, tekno at least admits there's a problem and does what they can to fix it. I'm sure if your gearbox broke they give you a knew one and almost every company makes u pay shipping which by the would be like $2 max for a case. I disagree w ur opinion of their service but to each his own