Originally Posted by ZERTA RACING

I understand everyones frustration with having to ship your old broken gear box in and having to pay shipping back to you for your replacement. We do this for a couple of reasons

1. It is our warranty policy.

2. It helps us keep track of how many diff cases have been defective.

3. We can see how they are breaking.

The bottom line is that it is cheaper than buying a replacement outright if you use USPS first class mail to and from us. We are acknowledging the defect and doing our best to make it right for those that have had the issue. Please note that not everyone is having problems with the rear gear box and there is no way to tell if yours is defective or not without having it break. We have since made sure that the problem has been fixed.

We could have easily said nothing...but that is not how we work as a company, we want our customers to have the best products in the industry. We make sure if there is a problem we take care of it as soon as possible with the best possible solution for each particular issue.

We have had people take advantage of our warranty policy for TKR5016B and they have been extremely happy with the turn around time and service.

I hope you guys understand that when you call or E-mail us with a warranty issue or with questions we will give you 100% of our focus and make sure we help you to the best of our ability.

-Thomas
Tekno RC Customer Support